“Hi I’m Sarah. I joined SRSB in 2006 as a Community Advice Officer (CAO). I was promoted to CAO Team Leader in 2021 and then changed my job title recently to Community Support Manager. In my spare time, I enjoy the great outdoors and spending time with family and friends and like to keep active walking my dog Monty. "In my new role of Community Services Manager, I schedule appointments for initial assessments, follow up queries and telephone calls out to our fantastic team of eight CAO’s and one Community Support Worker.

"I organise regular team meetings which are vital to support our CAO team who, whilst having a rewarding job, may be visiting people who are struggling more than others to navigate their diagnosis. However, we all remain passionate to make sure that everything is in place to support our clients on their sight and/or hearing loss journey. Ultimately, our reward is enabling people by ensuring the appropriate support is in place.
"I also order all the assistive equipment that is available for our clients and do regular stocktakes.
Networking with external organisations is also important as it helps build community links which enables our clients to get the best possible service tailored to them and their particular requirements.
"I recently initiated a Stroke Support Group which has been a great success and I’m currently handing over the role of facilitator to a client who has become a volunteer.
"I feel privileged to work for such an amazing charity to help support our wonderful clients.””